Graduate Level recruitment at Femack Foods and Beverages Nigeria Limited

Femack Foods and Beverages Nigeria Limited founded in 2006 is a name entirely synonymous with quality and is highly committed to maintaining its moral beliefs. The company supplies an ample amount of coconut milk and other beverages to the public. The business is known for the high quality biscuits, chewing gum, and toffees it manufactures under the FEMACKFOODS groups well known products include malted milk, robot gum, drops, gels, jellies, nectars, and juices made from coconut; rice milk cereal drinks; flavored fruit juices; and sauces and seasonings.

We are recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Lagos
Job Description

• Serves customers by providing product and service information; resolving product and service problems.
• Customer Service Representative Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking
• Graduates from any spheres of study is applicable.

Job Title: Administrative Officer
Location: Lagos
Job Description

• Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Provides historical reference by developing and utilizing filing and retrieval systems.
• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed .

Requirements

• HND/B.Sc in any related discipline, Msc is an added advantage.
• Ability to work as part of a team.
• Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices
• Committed to delivering a timely and professional service to clients.
• Knowledge and adherence to satisfy rules and regulations.
• Communication and interpersonal skills.
• Good administrative standards.

How to Apply
Interested and qualified candidates should forward their CV’s and applications to: femackfoods@qualityservice.com stating the job title as the subject of the email

Application Deadline  28th July, 2017