JOB DESCRIPTION
- Provide high standard of customer service and technical support in accordance with best practices and procedures
- Demonstrate attentiveness and reliability to customers and ensure they receive great value that would continually deepen loyalty to products and services
- Deal directly with customers either by telephone, electronically or face to face
- Serve as first level support to customers
- Respond promptly to customer inquiries
- Resolve and document customer inquiries
- Assign support tickets to designated source
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Provide feedback on the efficiency of the customer service process
- Recommend improvements in products and services to minimize complaints and increase utilization
WORK EXPERIENCE
- 2+ years experience in customer service principles and practices
- Knowledge of relevant computer applications
- Systems administration basics
- MS Office (i.e. Excel, Word, Powerpoint)
- Web and Windows technologies
- SQL experience (ideally using SQL Server 2008 or 2012)
EDUCATIONAL QUALIFICATION
- BSc. Computer Science/Engineering, Information Technology or related degree
- International certification is an added advantage
SKILL/COMPETENCIES REQUIRED
- Troubleshooting skills - critical thinking, analysis and problem solving
- Interpersonal skills - ability to communicate effectively both verbally and in writing
- Excellent listening skills and attention to detail and accuracy
- Integrity and discretion when handling confidential information
- Data collection and ordering
- Adaptability
- Initiative
- Stress tolerance
- Passion and commitment to success for company and customers
Salary is attractive and according to industry standards..
Interested candidate should send CV and cover letter to - cvs.mariashouse@gmail.com
- Provide high standard of customer service and technical support in accordance with best practices and procedures
- Demonstrate attentiveness and reliability to customers and ensure they receive great value that would continually deepen loyalty to products and services
- Deal directly with customers either by telephone, electronically or face to face
- Serve as first level support to customers
- Respond promptly to customer inquiries
- Resolve and document customer inquiries
- Assign support tickets to designated source
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Provide feedback on the efficiency of the customer service process
- Recommend improvements in products and services to minimize complaints and increase utilization
WORK EXPERIENCE
- 2+ years experience in customer service principles and practices
- Knowledge of relevant computer applications
- Systems administration basics
- MS Office (i.e. Excel, Word, Powerpoint)
- Web and Windows technologies
- SQL experience (ideally using SQL Server 2008 or 2012)
EDUCATIONAL QUALIFICATION
- BSc. Computer Science/Engineering, Information Technology or related degree
- International certification is an added advantage
SKILL/COMPETENCIES REQUIRED
- Troubleshooting skills - critical thinking, analysis and problem solving
- Interpersonal skills - ability to communicate effectively both verbally and in writing
- Excellent listening skills and attention to detail and accuracy
- Integrity and discretion when handling confidential information
- Data collection and ordering
- Adaptability
- Initiative
- Stress tolerance
- Passion and commitment to success for company and customers
Salary is attractive and according to industry standards..
Interested candidate should send CV and cover letter to - cvs.mariashouse@gmail.com
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