eRecruiterNigeria is like no other recruitment consulting firm. We are very results driven, we believe in demonstrating value first to our clients. We are not about pretty reports, exorbitant and upfront fees that give the industry a bad name.
We are currently recruiting 2x Fresh Graduates for the role of Customer Support Representative on behalf of our client.
Job Title: Customer Support Representative
Location: Lagos
Job Description:
This role is a contract role for 12 months (possibly renewable depending on business needs)
Community Support Representatives are all about helping and educating customers. You take angry users and turn them into our strongest evangelists, and you’re always looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that problems are resolved promptly while developing deep relationships. This is a temporary role, with potential for extension.
Key Responsibilities
- Deliver high-quality service
- Be a passionate advocate for customers while answering any questions
- Show empathy to frustrated customers while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with the service all over again
- Manage issues and escalate them when necessary
Key Requirements
- Excellent communication skills
- Passion for helping others and creating customer support experiences that wow users
- Ability to troubleshoot problems to find speedy resolutions
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
Method of application
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