Standard Chartered Bank Nigeria - We attract talented
individuals. Not only can they give you the benefit of their experience, they
also reveal a closer, more personal look at the wide range of global
opportunities we offer. At the core of the Group's people strategy is our focus
on employee engagement. Engagement is a key driver of productivity and
performance, which creates the foundation of our performance culture. We encourage
and focus on the behaviours that bring out the very best from every employee,
assessing their performance not just on results but on how those results were
achieved. To further embed these behaviours we have a remuneration programme in
place, carefully designed to incentivise our employees to live our values every
day.
We are recruiting for the position of:
We are recruiting for the position of:
1. Job Title: Priority Customer Relationship Officer - Asokoro
Job ID: 435153
Job Location: Abuja
Job Description
To acquire, deepen and grow Priority Banking customer relationships through effective relationship management. Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.
Key Roles & Responsibilities
Achieve branch overall profitability target
Actively grow the Priority & International Banking segment through New to Bank customer acquisition
Implement and execute regular sales activities to generate business for the segment
Increase customer satisfaction and service quality as per established standards
Lead generation through organised sales presentations to groups and organisations
Solicit referrals from other parts of the group as well as business referrals to other business units
Maintain excellent customer experience and grow customer loyalty
Portfolio growth
Grow product holdings per customer
Grow the number of customers signed on to alternate channels
Resolve customer complaints within the expected time frame
NIL fraud
Dormant account reactivation
Improve the branch and segment NPS scores
Consistently adhere to local and international regulatory standards
Qualifications & Skills
Minimum of a 2nd Class degree in a relevant course.
3-5 years sales experience in a similar role
Strong sales and relationship management skills
Good Communication and Interpersonal skills.
Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
Customer Relationship Management (Expert)
Market / Competitor Knowledge (Advanced)
Product knowledge (Advanced)
Needs profiling & analysis (Advanced)
Negotiation & Objection Handling (Advanced)
Needs Based / Consultative Sales Skills (Advanced)
How to Apply
Interested and qualified candidates should:
Click here to apply online
2. Job Title: Product Manager, Managed Investment - Lagos
Job ID: 436678
Job Function: C&I Clients
Location: Lagos
Job Description
Implementing product programs and devising tactical product campaigns.
Supporting sales staff with relevant product support, training and marketing collaterals.
Supporting utilization and implementation of all business MIS set generated by BIU.
Assisting in developing awareness for Wealth Mgt Credit & Investment products and stimulating an investment culture in Consumer banking clients / prospects across all segments by implementing various initiatives e.g. seminars, presentations, incentive schemes, social / club engagements etc.
Assisting in creating a strong product offering by providing market feedback and monitoring trends locally and abroad.
Ensuring effective delivery of products and services to Investment Services customers by deploying appropriate systems & processes to support the business.
Managing risk to minimize operational losses and maintain reputation of the bank at all times.
Key Roles & Responsibilities
Achieve satisfactory audit ratings – No Failed Audit
Maintain up to date product programmes & documentations
Support in developing suitable product positioning and packaging to ensure sustained competitive advantage
Support in managing the positioning of Wealth Management Credit & Investment products vis-à-vis competitors
Process overdraft transactions – documentation review & generating of Credit Bureau Reports
Manage product development & deployment of appropriate systems and procedures to support sales and service for Wealth Management credit & investment products
Support maximising of business performance of Wealth Mgt Credit & Investment products.
Implementing various promotional programmes, either unilaterally or jointly with a strategic alliance partner.
Monitor SLA’s with CB Operations (local & Hub) to identify gaps and devise solutions to ensure products function effectively
Understand competition activities and devise promotions and strategies to counter them
Provide necessary support to the channel for acquisition of products
Provide adequate sales and marketing material and well-defined process notes.
Monitor conceived sales contests for the RM Teams
1. Budget Targets
To support sales channels towards achievement of Wealth Mgt Credit & Investment Products targets as they apply to Assets under management, facility limit/utilization and revenue.
To support sales channels in the execution of the various product sales plans, through presentations and training efforts in branches.
Design and implement periodic internal and external campaigns to support Wealth Mgt Credit & Investment Products offered by the bank.
2. Portfolio Management
Proper management of Wealth Mgt compliance processes that guide sales processes and product management to mitigate mis-selling and ensure TCF applies.
3. Processing of Asset Transactions
Generate Credit Bureau Report
Review pricing
Check for proper documentation
4. Risk Management
Assist in control and monitoring of NBD, DPD, Loss ratios etc as they apply to asset books
Control and monitoring of mis-selling risk.
Monitoring of risks related to Wealth Mgt Credit & Investment products and review of KCSA, KRI and other risk tools generated by responsible persons.
5. Other
Recommend creative ways to the Head Wealth Mgt Credit & Investment Products by which set product & sales objectives can be met.
Qualifications & Skills
Thorough knowledge of the Bank’s products, services and delivery channels available to Consumer Banking customers.
Thorough knowledge of the Bank’s Procedure and Policies
Excellent Interpersonal skills.
Effective writing and presentation skills in English
Minimum of a 2nd Class degree in a relevant course.
3-5 years product development experience in a similar role
Strong relationship management skills
Good Communication and Interpersonal skills.
Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
Customer Relationship Management (Expert)
Market / Competitor Knowledge (Advanced)
Product knowledge (Advanced)
Needs profiling & analysis (Advanced)
Negotiation & Objection Handling (Advanced)
Needs Based / Consultative Sales Skills (Advanced)
Method of Application
click here to apply
3. Job Title: Preferred Banking
Relationship Manager - Port Harcourt
Job ID: 437073
Job Function: Retail Clients
Location: Port Harcourt, Nigeria - SCB
Job Description
Developing and executing sales program and activities to achieve the value centers sales targets
Provide personal financial planning services to customers as well as handle customers enquiries and complaints
Review credit applications for wealth facilities
Submission of weekly and monthly sales figures and projections. Rendering SOP’s, KPI’, call memos, call plans and other weekly activity reports
Cross selling of products and referring business opportunities to other units of the bank
Key Roles & Responsibilities
Contributes To
Generate new business to achieve defined sales targets
Value Centre and banks overall profitability
Customer referrals to other business units
Maintaining customer loyalty
KYC/Money Laundering
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.
Judgement/Complexity
Judgment is required continually on:
Product Knowledge
Service Standards
Frauds/Losses, KYC standards
Know How and Experience
Ability to plan daily/periodic operations
Strong customer service orientation
Strong Interpersonal and communication skills
Salesmanship, energy, drive and resilience to uncover customer needs
Sound Knowledge of internal bank procedures
Relevant academic and work experience
Dimensions
To aggressively assist in the achievement of the value center sales targets through planning and executing successful sales activities
To provide constant quality service and at the same time work within the framework of the laid operational procedures
To constantly upgrade skills and knowledge with a view to achieving a high degree of professionalism in order to withstand challenges arising from a rapidly changing business environment.
Qualifications & Skills
The role holder is required to have the following skill:
Customer Relationship Management (Advanced)
Data Conversion & Reporting (Core)
Credit Risk Analysis (Core)
Legal & Regulatory Knowledge (Core)
Market / Competitor Knowledge (Core)
Product knowledge (Core)
Risk Management (Core)
Needs profiling & analysis (Core)
Negotiation & Objection Handling (Core)
Needs Based / Consultative Sales Skills (Core)
Qualifications and Skills:
Minimum of a 2nd Class degree in a relevant course.
3-5 years sales experience in a similar role
Strong sales and relationship management skills
Good Communication and Interpersonal skills.
Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
Customer Relationship Management (Expert)
Market / Competitor Knowledge (Advanced)
Product knowledge (Advanced)
Needs profiling & analysis (Advanced)
Negotiation & Objection Handling (Advanced)
Needs Based / Consultative Sales Skills (Advanced)
How To Apply
Click here to apply online
Job ID: 437073
Job Function: Retail Clients
Location: Port Harcourt, Nigeria - SCB
Job Description
Developing and executing sales program and activities to achieve the value centers sales targets
Provide personal financial planning services to customers as well as handle customers enquiries and complaints
Review credit applications for wealth facilities
Submission of weekly and monthly sales figures and projections. Rendering SOP’s, KPI’, call memos, call plans and other weekly activity reports
Cross selling of products and referring business opportunities to other units of the bank
Key Roles & Responsibilities
Contributes To
Generate new business to achieve defined sales targets
Value Centre and banks overall profitability
Customer referrals to other business units
Maintaining customer loyalty
KYC/Money Laundering
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.
Judgement/Complexity
Judgment is required continually on:
Product Knowledge
Service Standards
Frauds/Losses, KYC standards
Know How and Experience
Ability to plan daily/periodic operations
Strong customer service orientation
Strong Interpersonal and communication skills
Salesmanship, energy, drive and resilience to uncover customer needs
Sound Knowledge of internal bank procedures
Relevant academic and work experience
Dimensions
To aggressively assist in the achievement of the value center sales targets through planning and executing successful sales activities
To provide constant quality service and at the same time work within the framework of the laid operational procedures
To constantly upgrade skills and knowledge with a view to achieving a high degree of professionalism in order to withstand challenges arising from a rapidly changing business environment.
Qualifications & Skills
The role holder is required to have the following skill:
Customer Relationship Management (Advanced)
Data Conversion & Reporting (Core)
Credit Risk Analysis (Core)
Legal & Regulatory Knowledge (Core)
Market / Competitor Knowledge (Core)
Product knowledge (Core)
Risk Management (Core)
Needs profiling & analysis (Core)
Negotiation & Objection Handling (Core)
Needs Based / Consultative Sales Skills (Core)
Qualifications and Skills:
Minimum of a 2nd Class degree in a relevant course.
3-5 years sales experience in a similar role
Strong sales and relationship management skills
Good Communication and Interpersonal skills.
Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
Customer Relationship Management (Expert)
Market / Competitor Knowledge (Advanced)
Product knowledge (Advanced)
Needs profiling & analysis (Advanced)
Negotiation & Objection Handling (Advanced)
Needs Based / Consultative Sales Skills (Advanced)
How To Apply
Click here to apply online
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