African Development Bank (AfDB) - Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The
Bank's development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth.
We are recruiting to fill the position below:
Job Title: Senior Recruitment Officer
Reference: ADB/17/214
Location: Côte d’Ivoire
Grade: PL5
Position N°: 50000300
The Complex
Under the overall supervision of the Chief Training and Development Officer, the incumbent will undertake the following:
Including desirable skills, knowledge and experience
Job Title: Senior Gender Officer - Innovation
Reference: ADB/17/205
Location: Côte d’Ivoire
Grade: PL4
Position N°: 50093665
The Complex
Including Desirable Skills,Knowledge and Experience:
Job Title: Principal Evaluation & Policy Officer
Reference: ADB/17/209
Location: Côte d’Ivoire
Grade: PL-4
Position N°: 50078447
The Complex
Under the supervision and guidance of the Director, the Principal Evaluation and Policy Officer will:
Including Desirable Skills, Knowledge and Experience:
Job Title: Chief Investigation Officer
Reference: ADB/17/210
Location: Côte d’Ivoire
Grade: PL3
Position N°: 50065676
The Complex
Under the supervision and guidance of the Division Manager, the Chief Investigation Officer will:
Including desirable skills, knowledge and experience:
Job Title: Senior Resource Mobilization and Partnership Officer
Reference: ADB/17/174
Location: Côte d’Ivoire
Grade: PL-5
Position N°: 50001279
The Complex
The Resource Mobilization Officer will;
Including desirable skills, knowledge and experience:
Job Title: Principal Information and Communication Technologies (ICT) Officer
Reference: ADB/17/166
Location: Côte d’Ivoire
Grade: PL4
Position N°: 50093741
The Complex
The Agriculture Finance and Rural Development Department works closely with the Agriculture and Agro-Industry Department and the Regional Directorates to provide support for the delivery of Feed Africa: Strategy for Agricultural Transformation in Africa, 2016-2025.
The core mandate of Agriculture Finance and Rural Development Department is to develop the strategy of the Bank related to agricultural and rural finance and rural development, represent the Bank with external stakeholders, provide sector expertise to the regions by gathering experts who can be consulted by operations and closing the financing gap for private sector-led development of agricultural value chains.
Job Title: Principal Investigation and Litigation Officer
Reference: ADB/17/222
Location: West Africa
Grade: PL4
Position N°: 50071199
The Complex
Under the supervision and guidance of the Division Manager, the Principal Investigation and Litigation Officer will:
Including desirable skills, knowledge and experience:
Job Title: Senior Unified Communication Engineer
Reference: ADB/17/219
Location: Côte d’Ivoire
Grade: PL5
Position N°: 50000552
The Complex
Including desirable skills, knowledge and experience:
Job Title: Client Technologies Assistant
Reference: ADB/17/218
Location: Côte d’Ivoire
Grade: GS7
Position N°: 50000561
The Complex
Under the supervision and guidance of the Principal Client Technology Officer, the Client Technologies Assistant will:
Including desirable skills, knowledge and experience:
How to ApplyInterested and qualified candidates should:
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Bank's development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth.
We are recruiting to fill the position below:
Job Title: Senior Recruitment Officer
Reference: ADB/17/214
Location: Côte d’Ivoire
Grade: PL5
Position N°: 50000300
The Complex
- The Vice-Presidency, Human Resources and Corporate Services ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
- The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, information technology, general services and institutional procurements, language services, business continuity and, health and safety strategies.
- The role of the Human Resources Management department is to develop and execute a People Strategy, Policies, processes and practices which will enable the Bank to achieve its strategic Agenda. Core to the Human Resources Strategy will be the attraction, development, engagement, motivation and retention of a best-in-class workforce.
- In order to create a truly transformed human resources work-way, the Human Resources Management department is structured around a triangular Model: Business Partnerships for strategy, client contracting and human resources delivery; Centers of Expertise/Subject Matter Experts for internal consulting, thought leadership, design, talent and staff development and training and best practice benchmarking; Human Resources Shared Services for transactional excellence and employees outreach. This new Human Resources Model will deliver a world-class employee life-cycle experience.
- The Staff Training and Development Division embeds a strategic approach to human resource development and management that results in more effective talent and performance management including strategic sourcing and career development and mobility, leadership development, compensation and reward, policy and compliance.
- Reporting to the Chief Training and Development Officer, the Recruitment Officer contributes to the development of the talent acquisition policy and programs in alignment to the business objectives of the Bank. S/he identifies, develops and implements proposals, strategies and programs aligned with the Bank’s strategic focus and direction through talent acquisition, workforce planning, assessments and job evaluation/ classification processes. S/he will contribute to the design and implementation of policy, programs, tools and systems to ensure the Bank’s ability to attract top talent required in the Bank.
Under the overall supervision of the Chief Training and Development Officer, the incumbent will undertake the following:
- Lead strategic and operation policy and program design and delivery for talent acquisition; including specific programs for sourcing required expertise/ talent pools.
- Manage the end-to-end services for recruitment/ talent acquisitions in line with approved staffing and recruitment plans and budgets, including ensuring updates to job descriptions, preparation of accurate vacancy announcements, authorizing advertising costs and media (intranet, website, etc.), timelines and lead times, etc.
- Analyze staffing and vacancies data to provide regular status reports on the staffing of the Bank, departures, recruitment planning and vacancies together with actionable recommendations to address staffing issues and provide projections/ scenario plans for the year.
- Participate in the development of the staffing plans, together with the respective Human Resources Business Partners and the Programming and Budget department and departmental Budget Coordinators; maintain and control the approved positions of the Bank and approve the launch of recruitment based on budgeted positions.
- Provide Human Resources Business Partners with the guidelines, templates and support needed in the process of developing the staffing plans for their respective Complex / Department.
- Assess and review adequacy of Human Resources policy initiatives against medium and long term staffing objectives.
- Advise and provide consultancy services to organisational structures on staffing trends and associated measures.
- Review the staffing requests submitted by the Departments, analyse them taking into consideration inputs from Human Resources Business Partners and Budget Coordinators and advise the Human Resources Director on the appropriate response.
- Work with the classification of positions unit to ensure that all changes to the staffing structure are duly documented and undergo job evaluation/ classification.
- Develop, create and revise comparative reports on staffing evolution through time; including reports on staff geographical distribution and individual country shares.
- Plan work programs and relevant budgets, following up on recruitment budget expenses to ensure that commitments do not exceed allocated amount and calculating and justifying a revised cost estimates for incremental funding, if necessary.
- Conduct special projects as assigned by extracting, developing, analysing and revising historical and/or statistical data on staffing or recruitment and staff turnovers and writing replies in response to inquiries or requests from management and Senior Management.
- Supervise junior staff and ensure effective delivery of their work programs specifically relating to talent acquisition, workforce planning, job evaluation & classification and assessment centre management.
- Responsible for monitoring the Bank Position Management Subsystem by investigating anticipated vacancies, maintaining a vacancy roster, analysing staffing statistics and reconciling assigned and vacant positions with authorized budgeted staffing level in each organizational unit.
- In liaison with the Leadership and Employee Development officer and the Talent Management and Mobility officer, support the Bank’s talent reviews and succession planning, analyze and report skills gaps, staffing/recruitment plans, and on projected staff movements.
- Provide reviews, analyses and associated recommendations in respect of recruitment activities, ensuring adequacy of future staffing skills and numbers.
- Draft reports on staffing/ recruitment activities or status and staffing situations based on analysed data; providing management reports as may be required.
- Where necessary, identify vendors, consultant firms or individual consultants for expertise to support work programs, or bring in the thought leadership required for successful deliver. Effectively manage vendor relationships, budgets and evaluation of services provided.
Including desirable skills, knowledge and experience
- Hold at least a Master's degree or its equivalent in Human Resources Management, Organisational Development, Social Sciences, Business Administration, Public Sector Management or related disciplines.
- Additional professional qualification/certification in Human Resources Management, Talent Sourcing/Management is advantageous.
- Have a minimum of five (5) years of relevant experience in Human Resources, especially in Staff Planning, Resourcing, and other related Human Resources field.
- Experience in designing and delivering strategic and operational policies and programs for talent acquisition.
- Good planning and organisation skills; Data analytics and reporting skills; People management skills.
- Ability to work independently with little supervision as well as part of a diverse team building professional relationships with diverse stakeholders at all organisational levels.
- Previous supervisory/management experience is an added advantage.
- Communication.
- Problem solving.
- Client orientation.
- Team working and relations.
- Ability to communicate effectively (written and oral) in French or English, preferably with a good working knowledge of the other language.
- Competence in the use of standard Microsoft Office Suite applications; preferably experience of SAP HR.
Job Title: Senior Gender Officer - Innovation
Reference: ADB/17/205
Location: Côte d’Ivoire
Grade: PL4
Position N°: 50093665
The Complex
- The Vice Presidency for 'Agriculture, Human, and Social Development' is a Sector Complex focusing on the Bank's Ten Year Strategy High 5s priority of "Feed Africa" and "Improve Quality of Life for the People of Africa".
- The complex objectives are:
- To develop, policy and strategy;
- Provide deep sector expertise to the Regions by gathering pools of experienced individuals who can be consulted to provide sector expertise on complex transactions;
- Develop new financing instruments;
- The VP will act as the spokesperson to represent the Bank with external stakeholders on aspects of "Feed Africa" and Improve Quality of Life for the People of Africa".
- The role of the Gender, Women and Civil Society Department is to operationalize the TYS H5 priority of, "Improve Quality of Life for the People of Africa" with focus on Gender, Women and Civil Society.
- The Gender, Women and Civil Society Department is designed to improve coherence and coordination across complexes on gender and Civil Society Organization issues.
- The department will ensure strategic priorities are reflected in resources allocation, enhanced monitoring and management of performance, and strengthening the focus on results.
- The Senior Gender Officer - Innovation will work directly with the Gender, Women and Civil Society Directorate, to support the effective operationalization of gender mainstreaming within:
- The Bank's Ten Year Strategy 2013-2022;
- The High-5 priorities areas; (Light up Africa, Feed Africa, Industrialize Africa, Integrate Africa and Improve quality of life for the people of Africa);
- The Gender Strategy (2014-2018); (iv) the Private Sector Development Strategy (2013-2017) and the Jobs for Youth Strategy (2016-2025).
- The African Development Bank is supporting innovative approaches to promote women's economic empowerment, creating opportunities to participate in the various segments of the economy, from entrepreneurs to employees to Board rooms.
- Strengthen the Bank’s approach towards supporting creative industries to increase women's economic opportunities, focusing on the textile and clothing industry and other high-growth sectors;
- Manage online platforms that the Bank is starting to support the development of creative industries, inter alia, by creating networks and developing the skills of entrepreneurs;
- Increase the visibility of the Bank’s work and its progress in implementing the Gender Strategy in line with the High-5 agenda;
- Support the identification and development of a pipeline of bankable propositions to support the delivery of the Gender, Women and Civil Society Directorate’s innovation priorities;
- Responsible for the strategic overview for creative industries and establishing partnerships to drive forward the development, capacity building and growth of the creative industries, a role that requires strategic vision, an understanding of technology and Information and Communication Technologies as a driver;
- Raise internal and external awareness about the role of creative industries, develop networks and mobilize resources;
- Undertake research on related donor initiatives and inclusive business activities by the private sector;
- Prepare various written outputs, e.g. relevant project management related documents and reports, draft background papers, analysis, sections of reports and studies, issue debriefings, inputs to presentations, publications, etc.
- Perform all other activities assigned by the supervisor and top managers;
Including Desirable Skills,Knowledge and Experience:
- Hold at least a Master's Degree or its equivalent in Gender Studies, International Development, Finance Development, Economics or closely related disciplines. Relevant qualification in development project management and project finance is a plus.
- Have a minimum of five (5) years of professional experience on gender issues in the development space and experience in project management.
- Demonstrated experience in working with innovative approaches in the creative industries in an African context;
- Demonstrated experience in Information and Communication Technologies project coordination and management within multilateral development banks;
- Demonstrate knowledge of the role of the private sector, entrepreneurship and of women in business in development;
- Demonstrate understanding of regional, social and economic issues, analysis and policy formulation; knowledge of the practices of major bilateral and multilateral partner development agencies in African countries is an added advantage.
- Demonstrated strong communication and organization skills, dealing with various stakeholders with different backgrounds and capacity to perform in complex situations.
- Ability to build effective working relationships in a diverse multicultural environment;
- Communicate and write effectively in French or English, with a good working knowledge of the other language.
- Competence in the use of standard Microsoft Office applications (Word, Excel, Access, PowerPoint); knowledge of SAP is desirable.
Job Title: Principal Evaluation & Policy Officer
Reference: ADB/17/209
Location: Côte d’Ivoire
Grade: PL-4
Position N°: 50078447
The Complex
- The President plans, supervises and manages the business of the Bank Group. Under the direction of the Boards of Directors, the President conducts the business of the Bank and the African Development Fund and manages operations and activities in accordance with the Agreements establishing the African Development Bank and the African Development Found.
- The President supervises several Departments and Divisions including Office of the President; Independent Development Evaluation Department; Office of Integrity and Anti-Corruption ; Compliance Review and Mediation Department; Secretariat to the Sanctions Appeals Board; Administrative Tribunal; Office of the Auditor General; Group Risk Management Function Directorate; General Counsel and Legal Services Department; Communication and External Relations Department; Ethics Office and Office of the Secretary General & General Secretariat.
- The Office of Integrity and Anti-Corruption plays an integral role in achieving this mandate by protecting the Bank’s corporate image and reputation, and improving the continent's investment climate through the deterrence, prevention and reduction of fraud, corruption, staff misconduct and other harmful practices within the Bank Group.
- The Investigation Division, has the overriding mandate to undertake unhindered investigations into allegations of corruption, fraud and other malpractices in Bank Group Financed Operations and conduct investigations into allegations of misconduct involving staff members of the Bank.
- The Principal Evaluation & Policy Officer will provide general legal assistance and quality assurance to the office of integrity and anti-corruption team, and in particular during investigations, sanctions processes including settlement negotiations and at Sanctions Board hearings.
- The job holder also conducts due diligence and provides assistance to the office of integrity and anti-corruption team and relevant units on due diligence matters.
- Under compliance monitoring, the incumbent’s objective is to provide assistance in the review of compliance matters and liaise with PGCL in ensuring legal compliance in public and private sector operations.
Under the supervision and guidance of the Director, the Principal Evaluation and Policy Officer will:
- Draft & Review Findings of Sanctionable Practices (FoSP) & related documents for sanctions proceedings, as well as Replies, Applications and Submissions on behalf of the office of integrity and anti-corruption team and represent the office of integrity and anti-corruption team in sanctions proceedings and in hearings before the Sanctions Board
- Review Final Investigative Reports, Referral and Redacted Reports for evidentiary sufficiency and legal compliance prior to Director’s signing off
- Assist Director with the office of integrity and anti-corruption team’s in dialogue with the Bank's General Counsel/Legal Department and other internal and external partners, including the Bank’s recourse mechanisms
- Assist in advising Investigators on investigative plans and instruments, the generation of evidence required for sanctions proceedings and other legal matters related to investigative activity as required
- Participate in the preparation and representation of the office of integrity and anti-corruption team at Sanctions Board hearings as a member of a team
- Work with the Investigations Division and other units within the Bank such as PGCL, Ombudsperson and Ethics to resolve policy issues that arise in relation to the Bank's investigative and sanctions processes
- Support the office of integrity and anti-corruption team management with regards to the achievement of the office of integrity and anti-corruption team 's overall work program, as required
- Conduct legal research and analysis, as required
- Review Investigative Reports to ensure that findings and recommendations are supported by the available evidence to advise the Director prior to submission to the Sanctions Commissioner
- Ensure that cases move efficiently and in a timely manner from investigations to the sanctions stage and staff disciplinary stage as appropriate
- Participate in the fostering of an understanding of the office of integrity and anti-corruption team 's work with the Bank Group staff and with relevant external partners (e.g., government officials, NGO officials, and private sector representatives)
- Under the guidance of the office of integrity and anti-corruption team Management contribute to and participate in the negotiation of settlements with subject of the office of integrity and anti-corruption team investigations
- Under the guidance of the office of integrity and anti-corruption team Management, advise the office of integrity and anti-corruption team Investigators on Sanctions Board decisions and precedent, the standard and production of evidence to be used in Sanctions Proceedings
- Advise the office of integrity and anti-corruption team Investigators on the liaison with member country governments, judiciaries, law enforcement agencies and other external partners during investigations
- Contribute to the development and implementation of pro-active strategies which prevent fraud and corruption in the Bank Group
- Provide advice to the office of integrity and anti-corruption team management and staff on legal and policy matters related to investigations and sanctions proceedings
- Develop and maintain a knowledge management database and an information sharing network for best practices and lessons learned in integrity, prevention, detection and investigations of misconduct
- Provide expert advice to management and field offices on significant integrity concerns and assess whether the potential risk is acceptable to the Bank Group, in accordance with the Bank Group's procedures and guidelines
- Assist PIAC.1 in design tests to help disclose the existence of fraud, corruption or abuse in consultation with the Investigations Division.
- Provide policy support in the review and development of the department's (the office of integrity and anti-corruption team) internal procedures and manuals, including management of sanctions and cross-debarment issues, maintenance of the office of integrity and anti-corruption team database of sanctioned and cross-debarred entities
- In consultation with the Investigations Division, assess compliance with conditions for non-debarment and release from debarment in line with imposed sanctions
- Provide support for maintenance of the office of integrity and anti-corruption team 's record management system and in sanctions and cross-debarment activities; also, in consultation with the Investigations Division, prepare key performance indicators, work plans, progress reports, and the Department's annual reports
- Monitor and report regularly to the Director on planned activities and programs developed for prevention work, as well as performance of any other tasks as instructed by the Director in consultation with the Investigations Division.
- Review transactions or investigations to ensure that operations financed by the Bank Group comply with Bank Group policies and applicable international conventions
Including Desirable Skills, Knowledge and Experience:
- Hold at least a Master's Degree or equivalent in Law, Criminal Justice, Criminology or related discipline and admission to the Bar (or equivalent) in at least one jurisdiction.
- A minimum Six (6) years of relevant extensive and progressive experience in prosecution or litigation of complex national and/or international corruption/collusion and/or related white collar crime, fraud or workplace investigation, in a multi-lateral development financial institution or relevant international company or organization.
- A professional Qualification in Fraud Examination would be an added advantage
- Integrity, good judgment, fairness and discretion in dealing with staff and external parties
- Extensive and progressive experience including in a multi-lateral development financial institution or relevant development organization, and demonstrated leadership, management and supervisory skills
- Substantial professional experience in investigative work, preferably investigations relating to fraud and corruption in public or private sector, including criminal prosecution or defense work, insurance or procurement fraud or corruption; tracing stolen assets and professional misconduct in a corporate or governmental setting
- Reliable, broad and current understanding of the modus operandi of corrupt entities (i.e. large, medium and small companies, consultants, etc) in a development or similar context and/or procurement, investment and development aid related to fraud, corruption, collusion, coercion and obstructive practices in the African Development Bank's Group sphere of operations
- Demonstrated understanding of the fundamentals of different legal systems (e.g. common law/civil law)
- Ability to conduct comprehensive research on a range of issues, including those of a unique and complex nature
- Ability to translate theoretical concepts into practical applications and solutions to legal issues and policies
- Strong and proven ability to clearly communicate, write, present reports; strong organizational and analytical ability and ability to work independently and manage challenges
- Excellent interpersonal skills, including the ability to work effectively in a team/task force as a participant or team leader and with senior officials internally and externally
- Strong organizational and analytical ability with attention to detail
- Ability to work independently and manage challenges
- Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language
- Competence in the use of the Bank standard software applications (Word, Excel. Power point)
Job Title: Chief Investigation Officer
Reference: ADB/17/210
Location: Côte d’Ivoire
Grade: PL3
Position N°: 50065676
The Complex
- The President plans, supervises and manages the business of the Bank Group.
- Under the direction of the Boards of Directors, the President conducts the business of the Bank and the African Development Fund and manages operations and activities in accordance with the Agreements establishing the ADB and the ADF.
- The President supervises several Departments and Divisions including Office of the President; Independent Development Evaluation Department; Integrity and Anti-Corruption Department; Compliance Review and Mediation Department; Secretariat to the Sanctions Appeals Board; Administrative Tribunal; Office of the Auditor General; Group Risk Management Function Directorate; General Counsel and Legal Services Department; Communication and External Relations Department; Ethics Office and Office of the Secretary General & General Secretariat.
- The office of Integrity and Anti-Corruption plays an integral role in achieving this mandate by protecting the Bank’s corporate image and reputation, and improving the continent's investment climate through the deterrence, prevention and reduction of fraud, corruption, staff misconduct and other harmful practices within the Bank Group.
- The Investigations Division, has the overriding mandate to undertake unhindered investigations into allegations of corruption, fraud and other malpractices in Bank Group Financed Operations and conduct investigations into allegations of misconduct involving staff members of the Bank.
- The Chief Investigation Officer will be responsible for ensuring that unhindered investigations are conducted into allegations related to fraud, corruption, and misconduct involving Bank Group Staff, with regard to Bank financed operations, administrative budgets and misuse of Bank resources. The outcomes of these investigations are transmitted either to the Sanctions Commissioner under the Bank’s Sanctions Procedures or to the President and administered under the Bank's disciplinary framework.
Under the supervision and guidance of the Division Manager, the Chief Investigation Officer will:
- Conduct and otherwise assist in sensitive preliminary inquiries into allegations of fraud, corruption or staff misconduct as the needs of the Division require
- Review and analyze allegations and whistleblowing information to determine relevancy and reliability, conduct sensitive interviews and other investigative research activities
- Analysis and prioritization of new allegations and whistle-blower information
- Assist in controlling, tracking, and analyzing allegations, investigations and findings
- Conduct data-mining and analysis of Bank Group’s database and systems that may lead to investigations
- Undertake and manage investigations and deliver highest quality related investigative work product
- Lead or participate in the conduct of sensitive and complex interviews and investigations
- Make decisions that are ethically based, transparent and take into account due process
- Establish appropriate deadlines and processes for ensuring work products of the highest standards
- Maintain case files electronically in the Case Management System (CMS) and in hard copy
- Ensure compliance with chain of custody procedures, maintaining case records, testimony and evidence
- Provide leadership to staff in a group investigation and assist in evaluating work-load as well as take responsibility for the outcomes of the team’s investigations
- Prepare Investigation Reports relating to investigative findings, discuss and defend the findings, conclusions and recommendations
- On request or in the absence of the Manager while acting as officer-in-charge, review and edit outputs of investigators and quality control the substance and presentation of investigative findings
- Prepare Management Implication Reports resulting from internal control weaknesses giving rise to the occurrence of an investigative event; Prepare Referral Reports and Communications to national governments
- Provide statistical analyses of both on-going and completed investigations
- Participate in the preparation and representation of the Office of integrity and anti-corruption at the Sanctions Board hearings
- Communicate the outcomes and lessons learned from staff misconduct investigations and investigations into Bank financed operations
Including desirable skills, knowledge and experience:
- Hold at least a Master's Degree or equivalent in Law, Criminology, and Criminal Justice, Audit, Forensic Accounting or related field.
- Minimum of 7 years of substantial professional experience in investigative work, preferably investigations relating to fraud and corruption in public or private sector, including criminal prosecution or defence work, insurance or procurement fraud or corruption; tracing stolen assets and professional misconduct in a corporate or governmental setting.
- Experience in financial integrity investigations and fraud investigation or law enforcement is an advantage. A professional Qualification in Fraud Examination would be an added advantage.
- Understanding of the modus operandi of corrupt entities (i.e. large, medium and small companies, consultants, etc.) in a development or similar context and/or procurement, investment and development aid related to fraud, corruption, collusion, coercion and obstructive practices in the African Development Bank’s Group’s sphere of operations
- Understanding of unethical behaviours or professional misconduct, including extensive knowledge of Business Ethics and Compliance in a multinational company or organization
- Strong and proven ability to communicate, write, present and clearly defend findings and recommendations of investigations and strong organizational and analytical ability with attention to detail and ability to work independently and manage challenges
- Good understanding of employment regulations
- Strong organizational and analytical ability with attention to detail
- Ability to work independently and manage challenges.
- Integrity, strong interpersonal skills, and ability to provide team leadership and to develop trust and demonstrate fairness
- Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language.
- Competence in the use of the Bank standard software applications (Word, Excel. Power point).
Job Title: Senior Resource Mobilization and Partnership Officer
Reference: ADB/17/174
Location: Côte d’Ivoire
Grade: PL-5
Position N°: 50001279
The Complex
- The Vice Presidency for Finance oversees the financial management of the Bank Group. This encompasses the Bank Group’s treasury activities including borrowings from the capital markets and investment activities; controllership functions including financial reporting and loan administration; strategic resource mobilization and the strengthening of the non-statutory financial resources and instruments; the overall asset/liability management for the Bank Group.
- The Resource Mobilization and Partnerships Department is responsible for the strategic resource mobilization and the leveraging of the financial resources and instruments of the Bank Group. The department’s role is to increase the pool and types of funding available to the Bank Group’s Regional Member Countries, particularly for transformative projects in line with the Bank’s Ten-year strategy.
- The Sovereign Division is responsible for resource mobilization initiatives and partnerships with sovereign entities. It is mandated to mobilize, allocate and monitor resources for the Bank Group’s statutory capital including the African Development Fund and ensuring compliance with the African Development Fund rules and the commitments taken upon the replenishment negotiations. It leads, coordinates and supports the implementation of Highly Indebted Poor Country and Multilateral Debt Relief Initiative(s).
- The Sovereign Division coordinates the Country Policy and Institutional Assessment and is responsible for the process of allocating African Development Fund resources among beneficiary countries, and monitors their use in accordance with various African Development Fund policies and guidelines.
- The Division is also responsible for the required periodic reporting on the use of those Funds.
- The Sovereign Division also leads the partnership with sovereign entities such as bilateral aid agencies and manages most bilateral trust funds of legacy partners.
- The Senior Resource Mobilization & Partnerships Officer plays a central role in resource mobilization from sovereign partners, in partnership engagement and management, and in monitoring, evaluation and reporting.
- Under the supervision of the Division Manager, the Resource Mobilization & Partnership Officer will also provide advice and support to internal and external clients on a range of resource mobilization and partnership issues including but not limited to: the African Development Fund, bilateral trust funds, special initiatives and any other innovative partnership mechanisms involving the Bank Group’s traditional sovereign partners.
The Resource Mobilization Officer will;
- Task manage specific resource mobilization efforts through statutory and/or non-statutory replenishments, co-financing, fundraising for trust funds, special initiatives and any other innovative partnership mechanisms with the Bank Group’s traditional, sovereign partners;
- Oversee the administration, monitoring of these funds as well as their disbursement, so as to ensure organizational compliance with Donors’ financial and programmatic reporting requirements by promoting the effective and efficient use of mobilized Donor resources;
- Conduct consistent monitoring and evaluation activities of Donor-funded activities and preparing progress / financial reports to the respective Donors;
- Provide internal stakeholders with technical advice and information on development partner funding priorities to strengthen opportunities for target fundraising and facilitate the coordination and collaboration between Bank Group business units;
- Contribute to key processes during the African Development Fund cycle, including replenishment, resource allocation, monitoring, reporting, and also, updating and or developing of related procedures and operational guidelines;
- Assist in the organization of regular internal and external outreach events for the benefit of staff and other stakeholders to explain the activities of the different funds and key drivers of the allocation system;
- Participate in and contribute to key partnerships meetings, (including those with other Multilateral Development Banks and other international organizations, philanthropic organizations) to seek for new resource mobilization and partnership opportunities for the Bank Group;
- Contribute to effective collaboration with other departments and complexes;
- Contribute to the conceptualization, elaboration and presentation of Bank Group resource mobilization and negotiation documents; elaborate policy and strategy papers relevant to resource mobilization and/or negotiation process;
- Contribute to the development of strategic options for positioning the Bank Group in the global aid architecture, mobilizing and deploying its resources, by contributing to the planning, conceptualization, elaboration and presentation of the Bank Group key resource mobilization and negotiation documents;
- Assist in elaborating Division’s objectives, work programs and their execution while ensuring that deadlines are met and that outputs meet the highest technical standard.
Including desirable skills, knowledge and experience:
- Hold at least a Master's degree or its equivalent in either the social sciences (economics, politics, sociology, etc.), finance, public policy, international affairs, law and/or other relevant fields from recognized institutions and with stellar academic records.
- Have a minimum of five (5) years of relevant experience at national and international level, of which at least two to three (2-3) must be related to resource mobilization and/or partnerships across public, private and/or non-profit sectors along with established operational track record in achieving results.
- Demonstrable knowledge of international development financing and the global funding architecture, particularly as related to the Addis Ababa Conference on Financing for Development.
- Knowledge of the African Development Bank’s various financial instruments, policies as well as of its resource mobilization and on-lending activities is an added advantage
- Demonstrable record of operational effectiveness, client orientation, problem solving, communication and teamwork.
- Excellent spoken and written English or French with preferably working knowledge of the other.
- Ability to demonstrate cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Competence in the use of computers and office software packages (MS Word, Excel, etc) and advance knowledge of spreadsheet and database packages, experience in handling of web-based management systems.
Job Title: Principal Information and Communication Technologies (ICT) Officer
Reference: ADB/17/166
Location: Côte d’Ivoire
Grade: PL4
Position N°: 50093741
The Complex
- The Vice Presidency for 'Agriculture, Human, and Social Development' is a Sector Complex focusing on the Bank's Ten Year Strategy High 5s priority of "Feed Africa" and "Improve Quality of Life for the People of Africa".
- The complex objectives are (i) to develop, policy and strategy; (ii) provide deep sector expertise to the Regions by gathering pool of experienced individuals who can be consulted to provide sector expertise on complex transactions; (iii) develop new financing instruments; (iv) the VP will act as the spokesperson to represent the Bank with external stakeholders on aspects of “Feed Africa” and Improve Quality of Life for the People of Africa”.
The Agriculture Finance and Rural Development Department works closely with the Agriculture and Agro-Industry Department and the Regional Directorates to provide support for the delivery of Feed Africa: Strategy for Agricultural Transformation in Africa, 2016-2025.
The core mandate of Agriculture Finance and Rural Development Department is to develop the strategy of the Bank related to agricultural and rural finance and rural development, represent the Bank with external stakeholders, provide sector expertise to the regions by gathering experts who can be consulted by operations and closing the financing gap for private sector-led development of agricultural value chains.
The Department is to mobilize and deploy the required expertise; and, provide support the design and implementation of agricultural finance and rural development operations for key commodity value chains. The department is structured into two Divisions: (i) Agriculture and Rural Finance Division; and (ii) Rural Infrastructure Development Division.
The Rural Infrastructure Development Division has the following deliverables:
The main purposes of the Principal Information and Communication Technologies Officer in the Rural Infrastructure Development Division are:
The Principal Information and Communication Technologies Officer, under the oversight of the Division Manager Rural Infrastructure Development performs the following:
1.) The technical oversight:
Including desirable skills, knowledge and experience:
The Rural Infrastructure Development Division has the following deliverables:
- High-quality and Innovative Instruments for Rural Infrastructure Integrated into Projects
- Practical Implementation Arrangements with Key Implementing Partners
- Knowledge Management of Rural Infrastructure Best Practices
- Enabling Environment and Alliances with Key Stakeholders
- Monitoring of Performance and Recommendations for Corrective Actions
The main purposes of the Principal Information and Communication Technologies Officer in the Rural Infrastructure Development Division are:
- Support to an enabling environment for rural development for agricultural transformation, focused on development and upgrading for 18 key priority value chains articulated in the Feed Africa Strategy in targeted Agro Ecological Zones
- Provide support and expertise to regional directorates on soft infrastructure through new information and communication technologies increasing the participation of rural youth, women and smallholder farmers in the 18 priority commodity value chains in targeted Agro Ecological Zones;
- Ensure adoption of social and environmental safeguards for rural infrastructure.
- Monitor and report on the implementation of the rural infrastructure instruments and their contribution to Feed Africa and action plan.
The Principal Information and Communication Technologies Officer, under the oversight of the Division Manager Rural Infrastructure Development performs the following:
1.) The technical oversight:
- Implement the Action Plan for Rural Infrastructure Development for 2017 and the next 3 years, which includes innovative new products that take into consideration smallholder farmers and Micro Small and Medium Enterprises, women and youth, and that facilitate sustainable and integrated value chain development;
- Provide technical support and oversight to the Regional Directorates and country teams for soft infrastructure through new information and communication technologies increasing the participation of rural youth, women and smallholder farmers in the 18 priority commodity value chains in targeted Agro Ecological Zones;
- Provide technical support and oversight to the conceptualization and guide the implementation of Rural Information and Communication Technologies Infrastructure for Agropoles and Agro-industrialization and other value chain development projects;
- Support Regional Member Countries and Task Managers in the identification, preparation and appraisal of Rural Information and Communication Technologies Infrastructure for country operations;
- Enhance project implementation quality, timeliness and integrity through developing and implementing controls that minimize slippages;
- Develop and implementing performance monitoring and evaluation systems and reporting activities (including KPIs - Key Performance Indicators- ) to enable transparent assessment of rural market infrastructure outcomes and impacts, both for internal and external circulation;
- Establish synergies between the Rural Information and Communication Technologies Infrastructure and the Bank’s other flagship programs for Agricultural Transformation in Africa: Agropoles and Agro-Industrial Zones;
- Maintain regular communication channels with stakeholders on progress and achievement of agriculture value chain financing operations as well as emerging constraints and opportunities;
- Establish and maintain strategic collaboration with relevant partners in the area Rural Information and Communication Technologies Infrastructure for the sector;
- Define and monitor a set of impact indicators particularly around development impact and job creation for women and youth;
- Formulate alliance strategy with actors along value chains with a particular focus on public private partnerships (at the country and continent level) to engage stakeholders in alignment of sustainable socio-economic development goals;
- Agree upon follow up arrangements for project designs and technical assistance for implementation upon consultation with concerned the bank’s country offices;
- Supervise annual work plan budget preparation and follow its execution, and advise senior management on the budgetary and financial impacts of the division’s operations;
- Review all reports and papers prepared by the staff of the Division and give appropriate guidance;
- Manage the efficient use of the financial and human resources. On the technical front the work requires analytical and strategic skills, as well as personal knowledge and practical experience in the main areas of Bank intervention.
- Ensure high-quality output within available resources, by making the best use of its human, financial and technological assets, and by monitoring and enforcing efficiency targets;
- Supervise complex project identification, preparation and appraisal for Bank Group financing and verify quality of the projects;
- Serve as a role model, leading by example, builds alignment and commitment. Is courageous in challenging others to move the Bank forward;
- Promote collaboration and facilitate teamwork across teams and across organizational units;
- Maintain a high standard of professional integrity, treat individuals fairly and respectively and be sensitive to the diversity.
- Ensure effective communication between the Management and staff of the Bank, the authorities of member countries, officials from other organizations;
- Monitor best practice in the field and, as appropriate, liaise with counterparts in other organization
- Performs other duties assigned by the supervisor.
Including desirable skills, knowledge and experience:
- Hold at least a Master's degree or its equivalent in Agriculture, Engineering, Rural Development or closely related disciplines.
- Have a minimum of least six (6) years relevant professional experience in the area of Public Private Partnerships;
- Strong Information and Communication Technologies experience
- Sound Experience with International Development Financing Institutions in developing countries including a satisfactory knowledge of their operational policies and procedures;
- Proven leadership in matters relating to rural development such as policy dialogue, technical review of reports and consultation with other financiers, among others.
- Significant experience in the provision of specialist technical advice, support and assistance within an information technology environment
- Knowledge of Africa and the rural development needs, opportunities, development challenges and possible solutions;
- Demonstrated experience in undertaking complex Information and Communication Technologies projects and providing Information and Communication Technologies solution design services that align with organisational requirements
- Ability to identify and create meaningful linkages across sectors to drive development impact at a country and regional level.
- Ability to lead and guide staff team from different backgrounds and in a multi-cultural environment and to build effective working relations with and among staff of the Division;
- Communicate and write effectively in French or English, with a good working knowledge of the other language.
- Competence in the use of standard Microsoft Office applications (Word, Excel, Access, PowerPoint); knowledge of SAP is desirable.
Job Title: Principal Investigation and Litigation Officer
Reference: ADB/17/222
Location: West Africa
Grade: PL4
Position N°: 50071199
The Complex
- The President plans, supervises and manages the business of the Bank Group.
- Under the direction of the Boards of Directors, the President conducts the business of the Bank and the African Development Fund and manages operations and activities in accordance with the Agreements establishing the African Development Bank and the African Development Fund.
- The President supervises several Departments and Divisions including Office of the President; Independent Development Evaluation Department; Office of Integrity and Anti-Corruption; Compliance Review and Mediation Department; Secretariat to the Sanctions Appeals Board; Administrative Tribunal; Office of the Auditor General; Group Risk Management Function Directorate; General Counsel and Legal Services Department; Communication and External Relations Department; Ethics Office and Office of the Secretary General & General Secretariat.
- The Office of Integrity and Anti-Corruption plays an integral role in achieving this mandate by protecting the Bank’s corporate image and reputation, and improving the continent's investment climate through the deterrence, prevention and reduction of fraud, corruption, staff misconduct and other harmful practices within the Bank Group.
- The Investigation Division has the overriding mandate to undertake unhindered investigations into allegations of corruption, fraud and other malpractices in Bank Group Financed Operations and conduct investigations into allegations of misconduct involving staff members of the Bank.
- The Principal Investigation and Litigation Officer will be responsible for ensuring that unhindered investigations are conducted into allegations of fraud, corruption, other sanctionable practices, and misconduct involving Bank Group Staff, with regard to Bank financed operations, administrative budgets and misuse of Bank resources.
- The overall objective of Principal Investigation and Litigation Officer is to conduct comprehensive investigations into allegations of fraud, corruption and other malpractices in Bank Group-financed Operations.
- The outcomes of these investigations are transmitted under mechanisms elaborated under the Bank's Sanctions process, Human Resources and Senior Management.
Under the supervision and guidance of the Division Manager, the Principal Investigation and Litigation Officer will:
- Undertake and/or lead investigations into allegations of corruption and fraud concerning Bank wide activities and operations within and outside the Bank.
- Plan investigations and determining investigation objectives, scope, criteria, methodology to be used as well as staff and budget resources required to accomplish the assignment.
- Receive, screen and investigate allegations or whistle-blowing on Fraud, Corruption and malpractices or suspicions thereof, in the Bank and in activities financed by the Bank, assigned by the Division Manager Investigation.
- Conduct field work, controlling evidence and data collection and reviewing documents and information gathered in the course of an investigation to ensure that investigation objectives are achieved; that evidence is protected and adequately support the findings, conclusions and recommendations of the investigation.
- Contribute to the processing of allegations of fraud and corruption and providing regular tracking to the Division Manager Investigation.
- Prepare and edit required written outputs of the highest quality with logical and clear presentations of investigative findings.
- Assist the Division Manager Integrity and Prevention in conducting fraud risk assessment and prevention efforts in the Bank.
- Review the results of preliminary inquiry to determine availability of sufficient evidence of wrongful conduct or irregularity to warrant comprehensive investigation.
- Conduct specially sensitive and complex interviews and investigations.
- Monitor the implementation of investigation recommendations to prevent reoccurrence of such irregularities and safeguard the assets and image of the Bank.
- Prepare Quarterly Activity Reports containing the status of allegations, preliminary reviews and assignment progress for the attention of the Division Manager Investigation.
- Contribute to the preparation of the Annual Reports of the Department and other internal and external reporting.
- Operate procedures and mechanisms for ensuring confidentiality of the hotline facility, protection of the whistle-blowers and anonymous reporting of fraud and corruption within the Bank and in activities financed by the Bank in Regional Member Countries.
- Employ surveillance measures deemed necessary and reasonable for the furtherance of investigations.
- Report regularly to the Division Manager Investigation on the allegations received, screened and their investigation status.
- Monitor the implementation of investigation recommendations and report the status to the Division Manager Investigation.
- Recommend debarment and imposition of sanctions against individuals, firms and companies found to have engaged in corrupt practices.
Including desirable skills, knowledge and experience:
- Hold at least a Masters Degree or equivalent in Law, Criminology, Accountancy, Finance, Forensic Auditing or related field.
- Have a minimum of six (6) years of extensive and progressive experience in anti-corruption, fraud or workplace investigation including in a multi-lateral development financial institution or relevant international company or organization.
- Professional Qualifications in Fraud Examination would be an added advantage.
- Integrity, good judgment, fairness and discretion in dealing with staff and external parties.
- Substantial experience in investigative work, preferably investigations relating to fraud and corruption in public or private sector, such experience may include criminal prosecutions or defense work, internal fraud/corruption and/or misconduct investigations in a corporate or government setting, tracing stolen funds
- Excellent communication and presentation skills, both oral and written; proven ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations at senior levels and to produce complex and compelling briefs, reports, papers, etc.
- Excellent interpersonal skills, including the ability to work effectively in a team/task force as participant or team leader and with senior officials internally and externally.
- Strong interviewing skills, including ability to create a focus during discussions and to elicit critical information from uncooperative witnesses.
- Strong organizational and analytical ability with attention to detail.
- Ability to work independently and manage challenges.
- Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language.
- Competence in the use of the Bank standard software applications (Word, Excel, Power point).
Job Title: Senior Unified Communication Engineer
Reference: ADB/17/219
Location: Côte d’Ivoire
Grade: PL5
Position N°: 50000552
The Complex
- The Vice-Presidency, Human Resources and Corporate Services Complex ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
- The Complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, Information Technology, general services and institutional procurements, language services, business continuity, and health and safety strategies.
- The Corporate Information Technology Services Department is mandated by the Bank to deliver the best possible Information Technology services for Bank staff, and help achieve the results that will get the Bank closer to accomplishing its development goals.
- The main role of the Network and Telecommunications Division is to ensure that the network and telecommunication systems of the Bank fit the needs of the Institution and function in an efficient and cost effective manner.
- The Senior Unified Communication Engineer will ensure that Voice, Video network and communications environment is operational according to service level requirements.
- The incumbent will partner with Network, systems and security engineers for delivering of projects and handling operation issues and challenges.
- Under the supervision of the Division Manager Network & Telecom Services, the Senior Unified Communication Engineer will
- Design, builds and implements Unified Communications infrastructure and services.
- Work together with network, system engineers and IT security teams to design, implement and maintain the unified communications servers, applications, features, upgrades.
- Perform engineering analysis and provide recommendations to improve performance, increase efficiency and optimize the unified communication infrastructure, management, and cost parameters.
- Establish, maintain and improve operational best practices and standard operating procedures for deployment, support, and management (monitoring, maintenance, etc.).
- Work with vendors, VoIP providers and telecom carriers to resolve issues and respect the committed Service Level Agreements.
- Develops and maintains documentation for Unified Communication architecture, installation and maintenance procedures.
- Work closely with the network, system engineers and IT Security teams to meet project goals and to ensure operational efficiency and reliability for Unified Communication services.
- Troubleshoot, assess, and coordinate equipment and systems repair.
- Provide on-site user support and remote call-centre support for Video Conferencing and Telepresence Operations.
- Configure, upgrade and maintain Polycom MCU, codecs, Media suite, Web suite, DMA, Resource manager and RPAD equipment.
- Configure, upgrade and maintain Skype for Business Front End Servers, Branch Servers and application servers.
- Configure, upgrade and maintain Cisco Voice Gateways and Session Border Controller in Headquarters, Regional Offices and all field officers.
- Configure, upgrade and maintain FTP Server for Phones in CentOS in Regional Offices and all field officers.
- Configure, upgrade and maintain GSM Gateways in Headquarters, Regional Offices and all field officers.
- Conduct interoperability configuration and testing between Polycom and Skype for Business platforms for Voice, Video, content sharing and Telepresence services.
- Support hosting of streamed sessions from Polycom Media servers and support remote digital recording of video conferences.
- Develop the Business Case, Term of Reference and technical specifications related to the new project.
- Initiate the procurement process for the approved project, participate to technical evaluation committee and follow up the process.
- Create, update, and resolve trouble tickets as assigned as well as monitoring queue.
- Interface with technology vendors for equipment servicing, updating and training.
- Provides support for the Unified Communication Support team to resolve users’ incidents and problems.
- Maintains usage statistics, issue and repair logs, or other collection/reporting systems.
- Provide training and client support to end users in the operations of voice services and videoconferencing.
Including desirable skills, knowledge and experience:
- Hold at least a Master's degree or its equivalent in Computer Science, telecommunications or similar engineering field related business fields.
- Have a minimum of five (5) years of relevant experience of working in Unified Communications project implementation and running complex IT Service Management operations.
- Proven experience in Polycom Real Presence and Skype for Business project management, implementation and operation.
- Proven experience in configuration and troubleshooting VoIP and video standards, essentially SIP, SDP, H323, RTP, RTCP, TLS Experience in designing and implementing IT Services.
- Extensive knowledge and working experience in Cisco / VoIP/ Windows/Linux Server operating system environment, implementation and support is desirable.
- Working experience in QoS testing and documentation as well as strong grasp of IT/Telecom concepts and design. Excellent knowledge and experience of a range of Unified Communication technologies with particular emphasis on Polycom Real Presence and Skype for Business.
- Extensive working knowledge at Voice and Video standards: SIP, H323, MGW,SBC, ISDN/ PSTN lines configuration and GSM Gateway
- Be able to build and maintain rapport with all users at different levels of the organisation, across Complexes, Divisions and Departments.
- Have the ability to work under pressure and hit deadlines.
- Have excellent interpersonal skills coupled with a collaborative style.
- Have ability to work autonomously and proactively.
- Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.
Job Title: Client Technologies Assistant
Reference: ADB/17/218
Location: Côte d’Ivoire
Grade: GS7
Position N°: 50000561
The Complex
- The Vice-Presidency, Human Resources and Corporate Services Complex ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
- The Complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, IT, general services and institutional procurements, language services, business continuity, and health and safety strategies.
- The Corporate Information Technology Services Department’s mission at the Bank is to align the IT delivery strategy along with the Bank’s business strategy to increase the organizational effectiveness through efficient use of the Information Systems.
- Under the leadership of the African Development Bank’s Information Systems Director, the Information Technology Systems Department is mandated by the Bank to deliver best possible IT services for Bank Staff, and help achieve the results that gets the Bank closer to accomplishing its poverty reduction goals in Africa.
- The overall objective of this job is to provide 1st level IT support services to all requests and incidents which require onsite intervention related to desktop applications, office applications, client devices and general client computing Environment and act as a focal point for feedback on issues related to client computing environment with other department’s divisions to ensure efficiency and effectiveness of working IT tools of business clients
Under the supervision and guidance of the Principal Client Technology Officer, the Client Technologies Assistant will:
- Resolve all incidents and service requests escalated by the executives and from the call Center to focusing primarily on IT support hardware related incidents, but help with software related incidents where needed
- Provide onsite hardware and software services to the executives by prioritizing, categorizing, investigating and diagnosing, resolving and closing all incidents and service requests related to client computing environment at the 1st level such as desktop applications, client devices (laptops, printers, scanners, iPads; etc.) and other standard software applications in accordance with agreed criteria and the needs of the organization at head office.
- Take responsibility for all escalated incidents and service requests when remote utilities and telephonic support options are insufficient to resolve the incidents and service requests from clients
- Communicate with clients regarding client computing environment incidents and service requests, and notify them of impending changes or agreed unavailability of services
- Contribute to the establishment of appropriate knowledge base content for both technical support staff and end users of the Bank, specifically with a focus on producing content that will assist First Level Support in achieving a higher rate of incident resolution.
- Conduct user satisfaction by call back and inform them about the progress of their logged incidents and service requests
- Ensure all work is carried out and documented in accordance with required standards, methods and procedures and that any applicable configuration management procedures are adhered to.
- Record the resolutions of incidents appropriately to a knowledge database of client computing environment known errors
- Participate on user acceptance tests and early support services for released Client computing environment (new or upgraded)
- Provide coaching and guidance to clients on best use of client computing environment and recommend further trainings to clients
- Self-awareness of continues learnings and improvements of the latest IT Client Services and devices
- Ensure the incident management processes, service request fulfilment processes and problem management processes are followed during the provision of support services on client computing environment
- As focal point for client computing environment, liaise with business clients and departments and ensure all services are rendered to be the business as per service level agreement.
Including desirable skills, knowledge and experience:
- Hold at least a Bachelor Degree in Computer Information Systems, Management Information Systems, Computer Science, Computer Engineering, or a closely related field.
- Professional Certifications in IT such as ITIL Foundation(v3); Certification on Microsoft Windows install, configure and troubleshooting (Microsoft Certified Professional) would be an advantage
- Have a minimum of five (5) of progressive relevant experience in IT Support in a major institution
- Working experience in a similar financial multilateral institution would be an advantage
- Experience in support & troubleshooting Windows, Mac OS platforms including mobile devices running apple IOS and Android devices.
- Experience in Helpdesk or Client facing technology position(s).
- Full end to end understanding of ITSM processes, development, quality and production environments in customer support related competencies such as ITSM tool.
- Ability to work without daily guidance.
- Working knowledge in Microsoft Windows 8.1, Apple Macintosh, Apple and Android Operating experience and troubleshooting.
- Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.
- Competence in the use of standard Microsoft Office Suite applications; knowledge of SAP is an added advantage.
How to ApplyInterested and qualified candidates should:
Click here to apply
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