North West Advertising Group is a marketing and communication Network Company, and we currently recruiting for the position below in our Lagos office: Job Title: Receptionist Location: Lagos Job Descriptions
Providing follow up action on clients feedback and managing requests for compensation, where appropriate
Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action.
Recording customers feedback details in the Customer Relations Management System for producing management reports
Recognizing possible customer relation cases and, where necessary, keeping records or arranging proactive service recovery
Qualifications and Skills
The ideal candidate will be a confident and diplomatic communicator, with a positive, customer-oriented mind set.
A Diploma/Degree in English Language, Social Science or the Arts
Possess a minimum of one year experience
Ability to maintain and build internal, external contacts
A proficient knowledge of IT and media activities
The ability to manage and prioritize a varied workload effectively as well as the capacity to work under pressure
Remuneration 80000 - 100000
Job Title: Digital Marketing Strategist Location: Lagos Job Descriptions
Establish best practices and stay up-to-date with digital technologies developments
Set digital marketing strategies using all necessary tools (e.g. website, emails, social media and blogs)
Research products, services and current strategies to identify new opportunities
Analyze web traffic metrics and suggest solutions to boost web presence
Monitor SEO/SEM, marketing and sales performance metrics to forecast trends
Build strong clients relationships through social media interaction
Keep up-to-date with our audience’s preferences and proactively suggest new campaigns
Liaise with Marketing, Sales, Design and Content teams to optimize customer experience and ensure brand consistency
Qualifications and Skills
Strong analytical and project management skills
2-3 years proven work experience as a Digital marketing manager / strategist
Demonstrable experience with SEO/SEM and CRM software
B.Sc degree in Marketing, Advertising or relevant field
Solid knowledge of web analytics tools like web design and HTML, Google Analytics
Hands on experience with online marketing tools and practices
Working with the designer and other creative specialists to understand the design concept, and advising on how it can be implemented technically within constraints;
Sorting out operational logic and business rules necessary for the feature to be reproduced correctly according to the designer's specification;
Writing efficient computer code or script to make the various features work, ensuring that sound, graphics, animations and timings work as intended and make good use of processing and data storage capacity;
Creating and linking databases to the user interface so that information can be retrieved, stored and processed interactively via the application;
Writing html or similar input and using authoring packages where appropriate to create content and effects;
Researching and keeping abreast of emerging technologies in order to be able to deliver the most up-to-date solutions, including learning new programming languages or technologies.
Qualifications and Skills
Interactive design skills, such as user/task analysis and interface design/evaluation;
Programming skills, such as authoring, engineering and quality testing;
Higher National Diploma or foundation Degree in related field
Understanding of layout, design and graphics
Good communication skills
Programming and scripting languages, such as c++, java, sql, php,.net;
Knowledge of existing and emerging social media platforms
Logical approach to problem-solving and meeting deadlines
Remuneration 135,000 - 150,000
How to Apply Interested and qualified candidates should forward their CV's to: recruit@norwestadvgroup.com
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