Customer Service Jobs in Abuja at Discovery Cycle Professionals (DCP)

Discovery Cycle Professionals (DCP) is a global network of experienced academics and consultants committed to providing world-class knowledge-based services locally and globally. DCP, headquartered in Abuja, Nigeria has diverse experiences across numerous fields.
Through our unique “DCP Ecosystem”, we have developed a wide range of multi-disciplinary professional services covering both private and public sectors of the economy.

Discovery Cycle Professionals (DCP) is recruiting to fill the job position below:


Job Title: Customer Service Executive
Location: Abuja
Position Start Date: Immediately
Reports to: Head sales and marketing
Role Responsibility 

• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Use automated information systems to analyze the customer’s situation.
• Maintain a balance between company policy and customer benefit in decision making.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Troubleshoot customer issues over the phone.

Social Media: 

• Updates Facebook and Twitter Accounts.
• Responds to posts or comments to bring value to user’s interactions with the company.
• Posts updates, news and announcements in a timely manner using appropriate content.
• Completes other social media projects as assigned.

Digital Media: 

• Takes pictures and videos of training events /customer’s events to be developed into content for the company’s website, Facebook and Twitter pages.

Research: 

• Regularly observes the online activity of model organizations researches and reports on “social media best practices”.

Qualifications 

• BSc in any Social Science/Business related discipline.
• 2 years in progressively responsible for customer relations roles.
• Proficient at using Microsoft office software: World Wide Web (internet), MS Word, Excel, PowerPoint, Outlook, etc.
• Excellent record keeping and documentation skills are required.
• Written and spoken fluency in English is required.
• Good communication and interpersonal skills is required.
• Prior experience in an ICT-based environment is highly desirable.
• Problem solving, stress management and time management skills are required.

Eligibility: 

• Candidates should maintain a positive attitude under pressure, exhibit a strong work ethics, and enjoy working with a wide range of personalities.
• Most importantly, the candidate should be flexible and willing to take on multiple tasks in a startup environment.
• This position will benefit someone who is interested in Marketing and Ecommerce.

Personal Attributes: 

• Strong interpersonal skills, ability to communicate effectively.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.

How to Apply
Interested and qualified candidates MUST submit the following documents; A current resume or curriculum vitae (CV) listing all previous job responsibilities and a cover letter to: careers@dcp.com.ng

Note 

• Please reference the Job title and location on the Cover letter and Resume /CV.
• Only short-listed candidates will be contacted.

Application Deadline  29th November, 2016.