Spectrum Forwarding & International Logistics Limited is a commission agent/performing a task on behalf of the exporter/importer routine tasks such as Loading/unloading of goods,storage of goods,arranging local transport, obtaining payment for his Customers.
Our scope covers the area of freight forwarding and logistics services
JOB TITLE: Key Account Manager
Key Roles/Responsibilities:
- Handle the process of Import consignments, ensuring the shipments are in line with the company policies
- The main point of contact for your Accounts and ensure they are given a high level of service
- Responsible for Customs Processes for your clients shipments by sea or air, Including the handling of Duty & VAT payments
- Be in constant contact with the offices overseas to ensure all clients shipments are running smoothly and of your clients requirements
- Penetrate organizational structure and develop relationship beyond main points of contact
- Maintain rates and assess yields on a monthly basis
- Monitor account for timely payments and assist with collections on past due invoices
- Set up internal reports to monitor our performance in meeting critical milestones
- Immediately communicate any issues or exceptions to Operations
- Enter all meeting notes, action items, complaints, compliments into CRM and distribute to appropriate people in global network
- Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
- Manage and lead business reviews; establish a quarterly review cycle, at a minimum
- Oversee the update of pricing records for your allocated accounts and ensure that the customer is aware of all updates
- Build a high level of understanding of your customers business, and be able to suggest and deliver initiatives that will benefit those customers and assist in the longer term retention of them
- Work closely with the sales team to help them build a tailored package for your client with new business ventures
- Increase probability for the company by bringing on new business where possible
- Ensure shipments are on the most cost effective route / mode for your client
- Client visits to your allocated customer to keep a close relationship with your accounts, in these meetings you will be ensuring the customer is happy and helping to resolve any issues they have.
- Build a high level of understanding of your customers business, and be able to suggest and deliver initiatives that will benefit those customers and assist in the longer term retention of them
- Whilst you will be directly responsible for managing your allocated customers, you will be expected to work as part of a team and provide support and cover for colleagues during absences
- When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
- Update status of progress on business opportunities
- Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
- Ensure all company policies and regulatory requirements are adhered to
- Strategic Responsibilities;
- Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
- Continuously pursue and implement more efficiency and cost reduction measures
- Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
- Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
- Create a business development plan with short- and long-term business objectives, initiatives and quantified value-added contributions
Skills/Requirements:
- Minimum 3-5 years’ experience in the industry, or a related service industry
- Minimum one-year operational experience in the service(s) the account utilizes
- Strong background in Forwarding/Logistics
- Good analytical and program management skills; ability to define, develop and document business processes and procedures
- Dedicated to providing a high level of customer service, problem-solving and interpersonal skills
- Internal/external sales skills
- Team player
- Confident and articulate communicator
- Excellent commercial acumen
- Proficient in using MSOffice, bespoke IT software packages
How to Apply
Interested candidates should send their applications via mail to info@spectrumnforwarding.com
Application Deadline: 31/10/2016
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