We are searching for motivated Customer Service Representative to help us expand our operations. You will be required to work shifts as Customer Care is 24/7.
Tizeti Networks Limited is recruiting to fill the position below:
Job Title: Customer Care Executive
Job Number: 171508
Location: Lekki, Lagos
Job Tasks and Responsibilities
- Providing exceptional customer service to our customers
- Brand building; informing customers of the positive impact of organization’s activity
- Showing empathy towards customer’s issues.
- Up selling and Cross selling internet packages
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains customer records by updating account information.
- Opens customer accounts by recording account information.
- Attracts potential customers by answering product and service questions
- setting up new users’ accounts and profiles and dealing with password issues;
- Providing up to date, accurate and appropriate information to customers.
- Inputs and update subscriber information as required.
- Log on service request for action.
- Providing customer feedback to management for improvement
- Optimum utilization of Customer Relationship Management systems/tools.
- Achieving set target.
- B.Sc in any discipline.
- Market Knowledge
- Documentation Skills
- Listening
- Phone Skills
- Resolving Conflict
- Analyzing Information
- Multi-tasking
- Minimum 2 years work experience.
- Customer focused
- Product Knowledge
- Quality Focus
- Problem Solving
- Call Centre: 1 to 2 years
- Customer Care: 1 to 2 years
- Customer Service Management
How to Apply
Interested and qualified candidates should:
Click here to apply
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