Manager, Technical Supports at Etisalat Nigeria

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Manager, Technical Support

Location: Abuja

Job Summary

• Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization.
• Provide the support in review of internal activities.
• Providing the required assistance for the internal audit team, and follow-up of recommendations.
• Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit.

Principal Functions

• Manage the conduct of periodic process reviews cross the technical department with user groups
• Manage all ERM initiatives across the QoS and Technical Support units
• Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
• Support as business analyst for identified process gaps within Technical unit
• Support Technical SMEs in developing identified process across the business unit
• Periodically review the utilization of processes within technical units.
• Engage with Technical SMT as a business analyst on continuous operational efficiency
• Set up and report on Vendor management Performance periodically, with cross departmental focus
• Provide support on Company QoS Improvement Programs

Educational Requirements

• First degree from a recognised University.

Experience, Skills & Competencies

• Six (6) to Eight (8) years work experience with at least three (3) years in supervisory role
• Data Gathering and Analysis
• Process design
• Problem Solving
• Communication
• Change Management
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online