Stanbic IBTC Holdings is a member of Standard Bank Group which is Africa’s largest banking group ranked by assets and earnings and has been in business for more than 150 years. It is a global Bank with African roots and has extensive operations in 19 African countries including South Africa and 12 countries outside Africa including key financial centers like Europe, United States and Asia making us one of the biggest banking networks in the continent. It operates in Nigeria as Stanbic IBTC Bank; a subsidiary of Stanbic IBTC Holdings.
Stanbic IBTC Holdings’ strategy is to position itself as the leading end-to-end financial services solutions provider in Nigeria. The group leverages on our market exposure to offer expert services in three core business areas - Corporate and Investment banking; Personal and Business banking and Wealth management under 8 subsidiaries.
We strive to serve all our customers exceptionally as well as invest in the growth of our people and support them to achieve their career aspirations.
Position: Regional Relationship Manager
Position Description
Job purpose 1) To play a leading role in the design and execution of the relevant personal banking segment strategy in order to achieve business objectives i.e. targeted growth for the segment and for Stanbic IBTC bank
2) Ensure appropriate relationship management for the various client segments in Personal Banking to maximize the Banks’ share of clients’ wallet.
Key responsibilities
2) Ensure appropriate relationship management for the various client segments in Personal Banking to maximize the Banks’ share of clients’ wallet.
Key responsibilities
Segment Management:
•Provide branch support to achieve Personal Banking business goals in terms of sales and service
•Ensure customer migrations and re-alignment of portfolios to ensure, on an ongoing basis, the consistent application of the Personal Banking value proposition in-country
•Drive the attainment of Personal banking Sales target in terms of volume and value growth whilst also ensuring continuous and sustained growth of contribution and profitability
Success indicators
•Consistent but appropriate Personal Banking CVP across regions
•An increment in market share (vis-à-vis country ambitions)
•Aggressive increase in cross-sell ratios (vis-à-vis country ambitions)
•Highest ranking in any target customer survey in terms of quality of service and value add
Segment Insight:
•Develop and maintain an excellent understanding of the personal market: market size, growth, market shares, potential, customer profiles as well as requirements to develop and grow the segment profitably to achieve targeted growth
Segmentation development and execution:
•Assist in the development of product and channel offerings relevant to the Personal Markets
•Responsible for executing the relevant Personal Markets value proposition through a well-designed roll-out plan accompanied by the right solutions to increase adoption amongst branch staff
•Introduce and ensure effective and cost efficient customer communications
•Provide branch support to achieve Personal Banking business goals in terms of sales and service
•Ensure customer migrations and re-alignment of portfolios to ensure, on an ongoing basis, the consistent application of the Personal Banking value proposition in-country
•Drive the attainment of Personal banking Sales target in terms of volume and value growth whilst also ensuring continuous and sustained growth of contribution and profitability
Success indicators
•Consistent but appropriate Personal Banking CVP across regions
•An increment in market share (vis-à-vis country ambitions)
•Aggressive increase in cross-sell ratios (vis-à-vis country ambitions)
•Highest ranking in any target customer survey in terms of quality of service and value add
Segment Insight:
•Develop and maintain an excellent understanding of the personal market: market size, growth, market shares, potential, customer profiles as well as requirements to develop and grow the segment profitably to achieve targeted growth
Segmentation development and execution:
•Assist in the development of product and channel offerings relevant to the Personal Markets
•Responsible for executing the relevant Personal Markets value proposition through a well-designed roll-out plan accompanied by the right solutions to increase adoption amongst branch staff
•Introduce and ensure effective and cost efficient customer communications
How to Apply
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