Ikeja Electricity Distribution Plc, Nigeria's largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government.
Ikeja Electricity Distribution Plc is recruiting to fill the role of:
Ikeja Electricity Distribution Plc is recruiting to fill the role of:
Job Title: Electricity Sales Representative (ESR)
Location: Lagos
Reports To: Team Member Leader Electricity Sales Representative (Undertaking) TL, ESR
Purpose Statement
The role requires the jobholder to perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer. The role also entails ability to manage customer relationship relating to meter reading and bill distribution.
Responsibilities:
- Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
- Performing remote monitoring of meter behavior using human machine interfaces (HMI)
- Performing remote energy usage tracking
- Customer meter reading and capturing meter status/remark.
- Providing customer meter reading books/cycle and updating reading sequence.
- Bill distribution to customers.
- Managing daily meter reading data download and upload preparation.
- Performing manual data entry for customer meter reading and meter reading status on a daily basis.
- Managing meter reading instrument availability for meter reading activities.
- Preparing daily reading upload batch files.
- Managing customer complaints related to meter reading.
- Assisting Team Member-Meter Reading for improving meter reading efficiency.
- Vetting of bills in relation to reading submitted
- Prepare exception reports.
- Meter reading and bill distribution reporting.
- Performing on site activities/supervision/site visit with regards to installed meters.
- Special customer meters re-reading/site visit.
- Performing customer premises visits for customer database cleanup.
- New customer capture and periodic customer tariff reclassification
- Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
Knowledge, Skills and Experience
- Minimum 3 years field experience in sales and marketing
- Good communication and analytical skills
- Basic knowledge of the power industry
- Basic computer proficiency (MS Excel, Word, Outlook)
Minimum Qualification
- Holder of first degree (B.SC or H.N.D) in Marketing, Social Sciences or any relevant field.
Working Relationships
- Team Lead Undertaking
- Team Member Leader Electricity Sales Representative
- Other staff
- Customers
Personality Traits & Qualities
- Strong customer service and support focus with a desire to deliver a high quality servic
- Self-motivated and highly professional with ability to take ownership and responsibility
- Ability to multi-task,work under pressure
- A desire to learn and improve skills and knowledge
- Fastlearner,energetic and enthusiastic
- Adaptable and flexible to business demands
- Strong organizational and planning skills
- Positive'can-do'attitude
- Teamplayer
- Attention to details
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