French-Speaking Ethics Line Operators​ Job at KPMG

Function     Infrastructure - Operations & Administration
Service Line     Operations & Administration
Job Level     Associate/Team member
Contract Type     Permanent
Full Time / Part Time     Full Time

Job Title: French-Speaking Ethics Line Operators​

Job Description    

• Handle customer inquiries/complaints both telephonically and by email
• Prepare and update applicable client records with relevant information on a timely basis
• Document client call enquiry/complaint in relevant call reporting templates and/or web tools
• Produce timely call sheet reports

Education and Experience

• Minimum of second class degree, lower division
• Proficient in the use of MS Office tools
• Must be able to communicate fluently in both French and English
• Communication in any Nigerian language would be an added advantage
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Good data entry and typing skills

Key Competencies

• Verbal and written communication skills
• Good listening and interviewing skills
• Problem analysis and problem solving
• Customer service orientation
• Ability to professionally handle complaints, even when working with unpleasant clients
• Organizational skills
• Attention to detail
• Resilience

How to Apply

To apply for this position, click here